At Oh Bikini, we want every piece you order to feel just as perfect in person as it did when you first discovered it online. Each order is thoughtfully prepared and handled with exceptional care; however, we understand that occasionally a piece may not be quite right.
Our Returns, Refunds & Shipping Policy has been carefully established to provide a transparent, seamless and considered experience while preserving the quality, hygiene and integrity of our swimwear.
By placing an order with Oh Bikini, you acknowledge the following terms and conditions. Nothing within this policy is intended to limit or exclude any mandatory consumer rights available under applicable Danish or European Union legislation.
Return Terms
Changed your mind? We understand.
If you wish to return an eligible item, you have 14 days from the date you receive your order to notify us that you wish to exercise your right of withdrawal, in accordance with applicable Danish and European Union consumer protection legislation.
To initiate a return, please email us at Hello@ohbikini.dk within the 14-day period.
Your return request should include:
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Your full name
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Your order number
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The item(s) you wish to return
Once your request has been received, our customer care team will provide you with the appropriate return instructions and designated return address.
Please do not send merchandise back without first contacting us, as our designated return address may differ from the sender address displayed on your original parcel.
Once you have notified us of your decision to return your order within the applicable withdrawal period, your return must be dispatched within the statutory timeframe.
Return Conditions
We take great pride in the presentation, craftsmanship and quality of every Oh Bikini piece, and we kindly ask that returned merchandise is treated with the same level of care.
To be eligible for return, merchandise must be returned in its original, pristine and resalable condition.
All items must be:
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Unworn and unused
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Unwashed
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Free from stains, marks or damage
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Free from make-up, deodorant, tanning products, perfume or body lotion
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Free from noticeable odours
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Returned with all original tags and labels attached
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Returned with all applicable hygiene protection intact
Please take particular care when trying on your swimwear.
Any merchandise showing signs of wear or handling beyond what is reasonably necessary to determine the nature, characteristics and fit of the product may be subject to a reduction in the refundable amount where permitted by applicable legislation.
We reserve the right to carefully inspect all returned merchandise before processing the applicable refund.
Swimwear & Hygiene
Because swimwear is an intimate garment, maintaining exceptional hygiene standards is of the utmost importance to us.
When trying on bikini bottoms and one-piece swimsuits, we kindly ask that you wear your own underwear underneath the garment and leave the protective hygiene strip securely in place.
Please do not remove, alter or compromise any hygiene seal or protective strip until you are certain that you wish to keep the item.
Where applicable and permitted under consumer legislation, products that are sealed for health protection or hygiene reasons may no longer qualify for the statutory right of withdrawal once the relevant seal has been removed after delivery.
These measures allow us to ensure that every customer receives their Oh Bikini pieces in the beautiful, clean and immaculate condition they expect.
Bikini Sets
Certain Oh Bikini designs are thoughtfully curated and sold as complete coordinated sets.
Where a bikini has been purchased as one complete set, both the bikini top and bikini bottom must be returned together.
We are unable to accept the return of only one component of a set where the pieces were originally purchased together as a single product.
Where bikini tops and bottoms have been purchased individually as separate products, they may also be returned individually, provided that each returned item satisfies the conditions outlined within this policy.
Refunds
Once your return reaches our designated return location, it will be carefully inspected by our team.
Following inspection, you will receive confirmation regarding the status of your return.
If your return is approved and you are entitled to reimbursement, your refund will ordinarily be issued to the original payment method used at checkout, unless another method has been expressly agreed.
The refundable amount will reflect the amount actually paid for the eligible returned merchandise, subject to any deductions permitted under applicable legislation.
Once a refund has been initiated by Oh Bikini, please allow additional processing time for the funds to appear in your account.
Processing times may vary depending on your bank, card issuer or payment provider and are outside our direct control.
Store Credit
Already dreaming of your next Oh Bikini piece?
Where available, customers may choose to receive store credit as an alternative to a monetary refund.
The value of the store credit will correspond to the eligible refundable value of the merchandise returned.
Store credit may be used towards future purchases from our online store, subject to the terms communicated when the credit is issued.
Choosing store credit is entirely optional and does not replace, restrict or diminish any statutory right to a monetary refund where such a right applies.
Sale, Promotional & Discounted Items
A beautiful find is still returnable — even when you discovered it on sale.
Unless a lawful exception applies, merchandise purchased during a sale, promotional campaign or using a discount code remains subject to the applicable statutory right of withdrawal.
Any eligible refund will be calculated based on the actual amount paid at checkout, rather than the item's original retail price.
For example, if an item ordinarily retails for 600 DKK but was purchased for 450 DKK during a promotional period, the eligible refund will be calculated based on the 450 DKK purchase price.
Where store credit is selected and available, the value of the credit will similarly reflect the amount actually paid.
Specific promotions may occasionally be subject to additional terms and conditions. Where applicable, these will be communicated in connection with the relevant promotion and will not override mandatory statutory consumer rights.
Return Shipping
Unless your merchandise is faulty, damaged, incorrect or otherwise covered by mandatory consumer protection legislation, return shipping costs are the responsibility of the customer.
We highly recommend returning your parcel using a secure and trackable shipping service.
Please retain your proof of postage and tracking information until your return has been received and successfully processed.
Customers are responsible for ensuring that returned merchandise is appropriately and securely packaged to protect it during transportation.
Please ensure that your full name and order number are included with your return so that we can identify your parcel and process it without unnecessary delay.
Most importantly, please contact Hello@ohbikini.dk before sending your return. Our customer care team will provide you with the correct return instructions and designated return address.
Please do not automatically return your parcel to the sender address displayed on the original packaging.
Original Shipping Costs
Where you exercise your statutory right of withdrawal in relation to your entire order, the applicable cost of our least expensive standard delivery option will be reimbursed where required under Danish and European Union consumer legislation.
If you selected express shipping, premium delivery or another delivery method that was more expensive than our standard delivery option, the additional cost associated with your chosen upgraded delivery service is not refundable where permitted by law.
Where only part of an order is returned and the remaining merchandise is retained, the original delivery charge will generally not be refunded, subject to applicable legislation.
The cost of sending your return back to us remains the customer's responsibility unless otherwise required by law.
Shipping & Delivery
From our hands to yours, we endeavour to make every Oh Bikini delivery experience as seamless as possible.
Customers are responsible for ensuring that all information provided during checkout is complete and accurate, including the recipient's name, delivery address, postal code, apartment number and any additional information required for successful delivery.
We strongly encourage you to double-check your delivery details before completing your purchase.
If you discover an error after placing your order, please contact us immediately at Hello@ohbikini.dk.
We will make every reasonable effort to amend your information before dispatch. However, as orders may enter processing shortly after being placed, we cannot guarantee that amendments can be made once fulfilment has commenced.
Once an order has been dispatched and transferred to the delivery provider, we may no longer be able to amend the delivery address or other shipping information.
Incorrect Delivery Addresses
Oh Bikini cannot accept responsibility for delivery complications caused directly by incorrect or incomplete information supplied by the customer, to the extent permitted under applicable law.
If your parcel is returned to us because the delivery address was incorrect or incomplete, we will contact you once the parcel has arrived back at our designated facility.
Where possible, we will be happy to arrange re-shipment. Additional shipping costs associated with sending the parcel again may be payable by the customer.
To avoid unnecessary delays, we encourage you to carefully review all information before confirming your order.
Unclaimed Parcels & Returned-to-Sender Orders
Please keep an eye on your tracking information once your order has been dispatched.
Customers are responsible for collecting their parcel within the timeframe specified by the relevant delivery provider or collection point.
If a parcel remains unclaimed beyond the collection period, the carrier may automatically return it to us.
Parcels may similarly be returned to sender where delivery cannot be completed because of incorrect information or other circumstances attributable to the recipient.
Once your parcel has been received back at our designated facility, please contact us at Hello@ohbikini.dk to discuss the available options.
Where possible, we can arrange for your order to be shipped again. Additional delivery charges may apply to re-shipment.
If the purchase is instead cancelled or treated as an exercise of your statutory right of withdrawal, the refund will be processed in accordance with applicable Danish and European Union consumer legislation, including any deductions we are legally permitted to make.
Lost, Delayed or Missing Parcels
While every Oh Bikini order is carefully prepared for its journey, circumstances outside our immediate control may occasionally result in delivery delays or complications.
If your tracking information indicates that your parcel has been delivered but you are unable to locate it, we recommend checking your immediate surroundings, household members, neighbours where appropriate, parcel lockers and any delivery information provided by the carrier.
Please contact the relevant delivery provider and notify us at Hello@ohbikini.dk as soon as possible if your parcel cannot be located.
We will provide reasonable assistance with the investigation and help you navigate the process wherever possible.
Nothing within this section is intended to exclude or restrict any responsibility Oh Bikini may have under mandatory consumer protection legislation.
International Orders, Customs & Duties
Oh Bikini is delighted to dress sun-seekers far beyond Denmark.
For orders shipped to destinations outside the European Union, your purchase may be subject to customs duties, import taxes, local taxes, processing charges or other fees imposed by the destination country.
Unless expressly stated otherwise during checkout, these charges are not included in the amount paid to Oh Bikini and remain the responsibility of the recipient.
Customs requirements and import regulations vary from country to country, and Oh Bikini has no control over charges imposed by foreign customs authorities.
We therefore recommend familiarising yourself with the relevant import regulations in your destination country before completing your purchase.
Refused International Deliveries
If an international parcel is refused, remains unclaimed or is returned because applicable customs duties or import charges were not paid, the parcel may eventually be returned to us.
Once it has physically arrived at our designated return location and has been identified, we will be able to advise you regarding the available options.
Where possible, re-shipment may be arranged at the customer's expense.
Alternatively, any eligible refund will be handled in accordance with applicable legislation, including any deductions that we are legally entitled to make.
Please note that international return-to-sender processes may take a considerable amount of time, particularly where customs authorities are involved.
Order Cancellations
Changed your mind shortly after ordering? Contact us as quickly as possible.
Cancellation requests should be submitted to Hello@ohbikini.dk.
Please include your full name and order number so that our customer care team can locate your purchase without unnecessary delay.
Our fulfilment process is designed to prepare orders efficiently, and your order may therefore enter processing shortly after being placed.
For this reason, we cannot guarantee that a cancellation request can be completed before dispatch.
If your parcel has already been shipped, we will generally be unable to recall or cancel the shipment. This does not affect your statutory right of withdrawal, and eligible merchandise may subsequently be returned in accordance with this policy.
Order Changes
If you would like to change a size, colour, product or delivery information after placing your order, please contact Hello@ohbikini.dk immediately.
We will always make reasonable efforts to accommodate your request where possible.
However, once an order has entered processing, been packed or transferred to the delivery provider, alterations may no longer be possible.
Where we are unable to make the requested adjustment before dispatch, you may return eligible merchandise after delivery in accordance with our Return Policy.
Faulty, Damaged or Incorrect Items
Every Oh Bikini order is prepared with exceptional care, and we want every piece arriving at your door to reflect the standards you expect from us.
In the unlikely event that your order arrives faulty, damaged or incorrect, please contact us at Hello@ohbikini.dk as soon as reasonably possible.
Please include:
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Your full name
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Your order number
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A brief description of the issue
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Clear photographs of the item and the issue, where relevant
Please wait for instructions from our customer care team before returning merchandise that you believe to be defective or incorrect.
Eligible complaints regarding defective merchandise will be handled separately from ordinary returns and in accordance with applicable Danish consumer protection legislation.
Your statutory rights relating to defective goods exist independently of the 14-day right of withdrawal.
Return Inspection
Every returned Oh Bikini piece is individually and carefully inspected upon arrival.
During this process, we assess the overall condition of the merchandise, including the fabric, tags, labels, hygiene protection and any indications of wear, washing, staining, damage or excessive handling.
Returned merchandise should reflect careful fitting rather than ordinary wear.
Where the value of an item has been diminished as a result of handling beyond what is reasonably necessary to establish its nature, characteristics and fit, an appropriate deduction may be made from the refund where permitted by applicable law.
We therefore encourage you to treat your Oh Bikini pieces with exceptional care until you are certain they have found their forever place in your wardrobe.
Processing Your Return
Once your parcel reaches our designated return facility, it will be registered and carefully inspected.
Following the inspection, we will contact you by email regarding the status of your return.
Approved refunds will then be initiated using the applicable refund method.
Please allow a reasonable period for processing after your parcel has arrived.
Once the refund has been initiated, additional processing time may be required by your bank, card issuer or payment provider before the funds appear in your account.
How to Initiate Your Return
Ready to make a return? We've made the first step simple.
Please email Hello@ohbikini.dk within 14 days of receiving your order and let us know that you wish to exercise your right of withdrawal.
Your email should include your:
Full name
Order number
Item(s) you wish to return
Our customer care team will respond with the relevant return instructions and designated return address.
Please do not send your parcel before receiving the appropriate return instructions from us, as the correct return location may differ from the sender address displayed on your original package.
After notifying us of your return, please ensure that your parcel is dispatched within the applicable statutory timeframe.
We strongly recommend retaining your tracking information and proof of postage until your return has been fully processed.
Your Statutory Rights
Our policies are designed to provide clarity while preserving the elevated shopping experience we want every Oh Bikinicustomer to enjoy.
Nothing contained within these terms is intended to waive, exclude, diminish or otherwise restrict any mandatory consumer rights available to you under applicable Danish or European Union consumer protection legislation.
Should any provision of this policy conflict with mandatory legislation, the applicable statutory provisions will prevail.
Questions? We're Here to Help
Whether you have a question about sizing, delivery, a return or an existing order, our customer care team is here to assist.
For all enquiries regarding returns, refunds, cancellations, order modifications, faulty merchandise or delivery issues, please contact:
For enquiries relating to an existing purchase, please include your full name and order number so that we can assist you as efficiently as possible.
Thank you for choosing Oh Bikini.
Made for sunshine. Designed for unforgettable moments.